Do you plan to organize a development program, but have difficulties with objective needs assessment? Do you have some assumptions on the performance of your colleagues, but have never seen them in real-life situations? Do you have a field force team, whose objective assessment means an outstanding challenge? A Development Center can be the proper solution to you.
A DEVELPOMENT CENTER provides you with the opportunity to observe your colleagues in a series of diverse and challenging exercises, allowing you to discover their potentials as well as their areas of improvement. With the DC method, we can evaluate how much the evaluated person is able to put the behavioural rules of certain competencies into practice, and to perform them as expected under conscious, predefined conditions. Thus, we get a realistic picture about the person’s level of skills, excluding other conditions of optimal performance. In each case, DC exercises and the assessment criteria align to the measured competencies and job requirements.
By the end of the process stakeholders will be given a general summary & evidence based evaluation (HR, line-manager) and individual report & feed-back (participants)
Areas of Application:
- Talent Managerment
- Sales & Customer Service Development
- Coaching processes
- "There were two joint projects between Bank DSK and Develor Bulgaria for training of the employees of the branch network of Bank DSK. The two projects included Managerial skills trainings.With his enormous experiences, Todor Todorov had priceless contribution in the trainings as he constantly applied practical examples and case studies that were relevant and close to participants’ work... In the project’s scope were included 'Bank Operation' Specialists – the people who directly service the bank’s clients. Training subjects were: 1) -'Sales process attitude' 2) 'Active Selling' The trainers contributed greatly in the successful delivery of the trainings with their professional attitude towards the participants and very good preparation aiming at Bank DSK product and process knowledge. They applied practical examples and case studies which were close to the daily work of participants..."
- „Develor Bulgaria has worked with us during the year 2008 on a project which included programs from Managerial skills, Train the Trainer, Sales skills and 360o feedback. Main accent in the Managerial skills program was goal setting and employees’ performance appraisal system. In their work they managed to adapt theoretical models to everyday work life of participants by using real examples and exercises. Their practice as Managers was also very useful as they managed to give convincing and answers to participants’ questions.”
- "For us, Develor is a dependable partner who we can always count on if we are looking for high-level creativity at upper-management training courses. Effectiveness, dynamism and true teamwork are all hallmarks of their performance. This is why we have continuously chose the Develor team over the years."
- "Develor has been of great help to us, especially in terms of skills development. They understand our needs and expectations. They always know what, when and how. We have always received the same high quality service from them: reliability, speed, flexibility. Anything is possible with Develor."
- “We started to cooperate with the Develor company in April 2010, when we selected it from among several companies, which we addressed with the aim to increase the service level of our contact centre operators. We decided to choose their services based on a comprehensive approach proposed by them, which exceeded our original expectations and professionally reacted to our needs. Within the carried out development program, there were efficiently combined several approaches, e.g. in determination of the initial situation – an analysis of recordings of the contact centre, in the proper implementation of the program – a practically oriented training, mystery calling, individual coaching of operators and an application workshop as a supportive tool for introduction of new procedures in the practice. Develor subsequently formulated practical measures of a systematic character, which reflected the identified needs – from application of the legislation in force to adjustment of standards for operators and elaboration of the contact centre's methodology of work, which we applied in practice. The trainers and consultants were professionals, who helped us implement the proposed solution thanks to their committed and professional approach. Since we originally expected only the mere training, their commitment highly exceeded our expectations. Based on this experience and positive reactions of employees we have decided to cooperate with the Develor company in development of employees also in future."
- “After conducting preliminary consultations with Develor, we have come up with an appropriate form of an individual event with our team in the beginning of 2012 which aimed at dissolving different problems of people with various responsibilities, biases and characters. Although part of the participants being sceptic, Develor performed excellently: - [they] managed to engage and keep the attention and to motivate even the most sceptic ones; - [they] managed to explain in a comprehensive manner the main specifics of different people, which (sic.) helps everyone not only for good orienteering, but also for good communication with people; - [they] managed to give details and provide depth in understanding individual peculiarities of key members of the team which was priceless. A proof for [their] professionalism is not only the general positive attitude of the participants, but also the facts that numerous conclusions were made which, I strongly believe, are useful for our structure.”