Those who often negotiate know that despite of thorough planning they can easily loose their leading position and get stuck in unfavorable conditions. On top of it, these situations usually result in high stress, conflicts and unfavorable deals. Our training program is prepared for advanced negotiators and presents those techniques and methods with the help of which they will be able to avoid traps, and fend off tricks used by experienced negotiators.
PROBABLY EVERYONE KNOWS the typical movement of Lieutenant Columbo, when after having said “Goodbye” he would turn around and humbly ask one more question. That is the point when the relieved suspects would make a mistake, because by then they would have relaxed their conscious concentration. This is just one of the usual negotiation tricks that professionals use regularly and effectively. In order to have positive outcomes in our negotiations we need to know negotiating strategies and be able to adapt quickly, avoid ing traps and counteract tactics.
THESE TOPICS are processed at our training in a highly practical manner. Each participant will experience how the conscious use of techniques can enhance the efficiency of their negotiation in practical situations and will deliver tangible results.
By the end of the program participants will be able to negotiate and consciously carry out their prepared strategy with well prepared professionals, avoid typical traps and reach their set targets.
Negotiation Skills – Basic Develor course
Potential follow-up courses
- Price Negotiations
- Strategic Account Management
- “We started to cooperate with the Develor company in April 2010, when we selected it from among several companies, which we addressed with the aim to increase the service level of our contact centre operators. We decided to choose their services based on a comprehensive approach proposed by them, which exceeded our original expectations and professionally reacted to our needs. Within the carried out development program, there were efficiently combined several approaches, e.g. in determination of the initial situation – an analysis of recordings of the contact centre, in the proper implementation of the program – a practically oriented training, mystery calling, individual coaching of operators and an application workshop as a supportive tool for introduction of new procedures in the practice. Develor subsequently formulated practical measures of a systematic character, which reflected the identified needs – from application of the legislation in force to adjustment of standards for operators and elaboration of the contact centre's methodology of work, which we applied in practice. The trainers and consultants were professionals, who helped us implement the proposed solution thanks to their committed and professional approach. Since we originally expected only the mere training, their commitment highly exceeded our expectations. Based on this experience and positive reactions of employees we have decided to cooperate with the Develor company in development of employees also in future."
- "For us, Develor is a dependable partner who we can always count on if we are looking for high-level creativity at upper-management training courses. Effectiveness, dynamism and true teamwork are all hallmarks of their performance. This is why we have continuously chose the Develor team over the years."
- "Over the last few years, Develor’s staff has played a significant role in training our leaders. We highly recommend their Leadership Academy program for all newly appointed leaders…"
- "...In the fall of 2009 the people turnover reached 25% within a half a year, also several key people had left the company, this has caused significant problems for us. This situation had almost affected the operability of the company. At this point we made a decision to start a Talent management and Key Employee Retention program. The project started out with workshops and consulting work involving the full management... I considered the measurability and return of the program to be very important. We set concrete objectives at the very beginning and we measured the extent of their achievement. We expected Develor to make significant changes in the KPI's we set. They were to bring down the volume of people turnover, which was 25 % in the second half of 2009 to below 10%, and to improve the internal Employee satisfaction index that was on 48%. The results of projects showed very fast. In the first half of 2010 the people turnover became 5%, and at the Employee satisfaction survey we moved up to the first place from the very last on an international level with a 76 % result. All this happened within a half year after the launching of the project. Based on these tangible results we continued the collaboration which still in live."
- „On 19.11.2010 we organized a teambuilding event for the Control Management and Network services planning Department employees. The service was provided by Develor Bulgaria… We have chosen Develor as we were looking for more than games and emotions. The main task of the trainers was to make the program not only pleasant and fun but also to provoke specific behaviours and create conditions for serious discussions. As a result, there was a spontaneous and very beneficial discussion amongst participants after they have seen themselves in role-play environment, which was analogical to their everyday work life....The program achieved complete accordance with the set goals and was highly praised by the participants.”
- "Develor has carried out a training Finances for Non-financial Managers for our company. The training was based on everyday situations that our employees are coping with. It was focused on active practice using business simulation, where the participants could develop and practice the acquired theoretical knowledge and skills. I highly appreciate that the theory and practice was well balanced. The performance of the trainer on the trainings mirrored his long time real life experience. This enabled him via a number of examples from practice to explain the presented issues more effectively. I highly appreciate the professional, flexible and quick work and approach of Develor that was supported by a deep understanding of the SkyEurope Airlines needs."