Corporate decision makers questionnaire
Link to the online questionnaire
DEVELOR Customer Experience survey studies the attitudes and decisions of concrete companies in this field.
It determines what the impact of the sales/customer service staff, organisation processes and company strategy is on customer satisfaction from the viewpoint of top management or the sales/customer service management.
By filling in the questionnaire you and your organization can participate in this survey and obtain a final report of approximately 16 pages. A detailed analysis will enable you to look at the organizational readiness – with the help of our unique Customer Experience Readiness Index (CXR©) – of your company in order to fulfil and exceed expectations of your customers not only within your industry.
Industries included in the survey:
- Gas, electricity and water suppliers
- Automotive sales
- Private healthcare
- Public services
The questionnaire was designed for managers, who can provide their view from inside of the company about the customer satisfaction/experience.
Filling-in the questionnaire will take 15-20 minutes.