Selling and servicing in the new normal

As experienced salespersons, we probably have a wealth of knowledge and tools in place to be successful. What if we could prepare and lead our sales conversations even more thoroughly, based on the style and needs of our Clients?

Salespeople, or indeed anyone, who is interacting with internal or external clients are often too focused or pressed to focus on their product features and on their sales targets. In their daily routine the most important questions tend to ...

How can we present an idea or a request in a way that it is accepted and supported? How can we convince and inspire others to cooperate or take actions for a beneficial purpose?

Trust is a prerequisite of purchase. Prospects prefer the products of services of companies and people, who they trust. How can we master trustbuilding? Are there different types of trust we can focus on?

You wonder what skills need to be developed in the sales team? How can we guarantee that the training initiative is in line with sales objectives and goals?

We frequently see frightened sales people, who are stressed out due to the number of “No, thanks” they receive as an answer to their phone calls or e-mails when they approach new potential customers. Why is that happening? Is ...

Even as an experienced negotiator, you need to remember that a similarly sophisticated professional may be sitting on the other side of the table and even a good strategy can not exclude the unexpected turns. This is when you ...

You are well prepared from the partner and your strategy is clear. The only thing you need to do is to implement it during the negotiation. This program will help you to achieve your goals during the negotiation and ...

Have you ever thought how much a simple favor, a recommendation or offering a learning opportunity costs in a negotiation? What are your limits and how to convert price to delivery time, payment term or package size?

“The customer is always right”, right? But what if the customer is wrong and you have to be polite but firm when handling this situation? Think of your own experience as a customer: what was the behaviour of the ...

What differentiates great sales people from average? This course focuses on two competences: skills for creating trust, and a proper understanding of customer needs. If these skills are mastered, success is guaranteed.